e-Forms installation for Hilton brand hotels users

Configure the Front desk program to use the new printer

It may be easier to use a printout to complete this part of the installation. When you have finished continue with the next step.

1. Start the front desk program and from the menu bar select Reports / List of reports...
2. From the menu in the list window, select File / Printer Assignments.
3. In the dialog box, click on Folio Paper Printer: and pull down the Printer selection list and click on the Hilton or EFPLus ...4n then close the dialog. If you will make use of the Statement Electronic Forms at this work station, you should also set the White Paper Printer to the same driver driver.

   Note: If you don't see a printer name ending in "4n" in the list, go back and "Install an updated e-Forms capable printer driver."
    

4. If you use the Registration Key-Packet stock (the legal sized card stock with the top part that tears off and the bottom part that folds up into a key packet) then the Reg Key/Packet printer should also be assigned to the same printer. If you do not use the key-packet stock, but instead print registrations on standard letter sized paper, the Reg Key/Packet printer must be set to unassigned. Just to make that clear: If you print registrations on plain paper, the Reg Key/Packet printer must be unassigned. If you don't see a "Reg Key/Packet" printer you are probably an OnQ5 user. Click here to continue with instructions on configuring registration printing.
5. Close the dialog
6. Click on Start / Programs / System 21 or OnQ ... / Database Maintenance
7. Select Hotel Defaults
8. Select Reciept Printing
9. Un-check the box that says "Print pre-reg and check out forms using VB"
   Note: "If this box was checked, you will need to close and re-start the OnQ program on each workstation."
   Some properties have experienced very slow printing of Conformation Letters when this box is not checked and have been told by Hilton support to check the box in order to speed that up. Unfortunatly, checking this box disables electronic forms. You may need to switch this back and forth depending on what you need to get done at the moment. This should not be an issue for properties with modern computer systems.

It's a good idea to check the font installation at this point:
 

1. Click on Start / Settings / Printers then
2. Right click on the Hilton or EFPLus ...4n and select Properties from the pop up menu that appears.
3. Select the right most tab which should be labled "Configure".

   Note: If the right most tab is "Device Settings" you have installed the Microsoft Version of the HP Laser Jet 4 printer driver and this version does not support e-forms. Go and "Install an updated e-Forms capable printer driver."
    

4. Verify that the "Font DIMM" check box is checked and push the "Configure" button.
5. Verify that "EFPlus eForms" appears on the left side under "Installed DIMMs:"
6. Click on "EFPlus eForms" and verify that all the types of forms you use appear on the right side under "Fonts on DIMM:" and that the word "(Enabled)" is listed after each form.

   If anything does not appear as indicated by these steps, carefully repeat step 2 "Install the e-Forms fonts."
   

7. Click on Start / Settings / Control Panel then double click on Fonts.
8. Verify that there are several fonts installed that start with "EFPlus...". Most importantly, look for EFPLus Folio 21

If you encounter printing problems at this point you can always re-configure System 21 at the workstations to use the standard printer driver.

If you are doing the initial installation of e-Forms, move to the next workstation and repeat these steps from Step 1: "Install an updated e-Forms capable printer driver."

When you have completed these steps from all the workstations that are involved, continue to the final step:
"Backup the existing report format files and copy new e-Forms enabled report files onto the server."

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