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'Mouser overseas shipping trap'
2008\07\10@112307 by Steve Moulding

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SM Ling wrote:
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My experience with them has been just the opposite (but I am in the USA).
Several times they have upgraded shipping from UPS Ground to UPS Second Day
Air at no extra cost.  I have no idea what the criteria is, since they email
me the shipping information after I have submitted the order, indicating the
change in shipping.  I don't know why they treat their overseas customers so
shabbily.

Steve



2008\07\10@182312 by Brian B. Riley

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Mouser upgrades to 3rd day shipping charging you ground rates for  
orders totaling over $100. They upgrade to second day for orders over  
$200.

My experience with Mouse, placing an average of 3 orders every two  
weeks has been nothing but positive.

As for over seas shipping ... its a nightmare  40% of my business is  
overseas ... the regulations have significantly changed for the last  
two springs and even  the postmasters don't always know what s going  
on. My wife is a PMR (Post Master Replacement) and I have seen the  
chatter on the PM's private lists months after the changes  even  the  
PMs aren't sure how to charge stuff.

If you are shipping something outside of the US or Canada and want to  
insure it, then it must get a full customs form (the white one, not  
the abbreviated green form) and ship it Priority, $18 minimum for up  
to the first pound (can go as high as $29 depending on the destination  
country) plus insurance ... oh yeah, about that insurance, here's a  
whole lot of countries whose reputation for postal theft is so bad  
that  no insurance is available at any price. We American's may have a  
bad reputation as lawless would-be cowboys, but in  the USA almost no  
one with any sense at all messes with the US mail ... the US Postal  
Inspection Service boys make Rambo look like a  wimp! No second  
chances, no slack, the mail is sacred, period! In four years I have  
lost two domestic packages. In the last 16 months I have lost 8  
packages to Europe, three to the Far East (count was 4, but I had a  
package to New South Wales, Australia just find its way back to me  
after 4 months!)

Mouser isn't trying to trap anyone. I have found them forthcoming and  
honest. Its just that dealing with shipping beyond  the pale of the  
USA is a rip-roaring PITA! If mine weren't a part time business, I  
would have to charge $40 bucks for any overseas shipment to  
appropriately compensate for the labor involved ... but I am retired  
and cheap to feed, so I don't.

On Jul 10, 2008, at 11:22 AM, Steve Moulding wrote:

{Quote hidden}

--
cheers ... 73 de brian  riley,  n1bq , underhill center, vermont
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2008\07\11@030204 by William \Chops\ Westfield

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On Jul 10, 2008, at 3:22 PM, Brian B. Riley wrote:

> My experience with Mouse, placing an average of 3 orders every two
> weeks has been nothing but positive.

My few experiences have been fine too, but it did REALLY annoy me
that they don't tell you how much shipping is going to cost until
it is too late to do anything about it.  I mean, if rinky-dink
tiny little sellers can do it, a significant merchant like mouser
should have no troubles at all.

BillW

2008\07\11@110048 by SM Ling

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>
> > My experience with Mouse, placing an average of 3 orders every two
> > weeks has been nothing but positive.
>
> My few experiences have been fine too, but it did REALLY annoy me
> that they don't tell you how much shipping is going to cost until
> it is too late to do anything about it.  I mean, if rinky-dink
> tiny little sellers can do it, a significant merchant like mouser
> should have no troubles at all.


If you are non-USA buyers, and trusted Mouser, you would be more than annoy
because the shipping fee would be more than 4 times of what was put up.
Actually I was a bit slow to notice until now, the past few orders skipped
my notice as I was too busy getting on with work.

Part of the reason for the high overseas fee is a Mouser catalog shall be
included with the order each and every time without asking.  The catalog
shall likely be bigger and heavier than all the parts combined.

I have been trying to convey the problems to their local representative last
month, but either they do not have a clue or they do not care about the
problems.

Cheers,
Ling SM


Ling SM

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