Post by thread:Mouser overseas shipping trap

SM Ling wrote: {Quote hidden}> I ran into quite a problem with Mouser on their very "misleading" > overseas shipping charge. > I thought non-US piclisters may benefits from my experience. > > When you order from Mouser, you would not know the shipping fee when > you complete the transaction online. You shall be billed when they > ship out the goods -that is the first time, the only time and the > last time you know of their shipping charge. > > The biggest problem is on the web site, they give a favorable Fedex > International Prority rate of US$20.00, and USPS of US$30.00. > Sounds like a good deal. NO, you bound to have some items that do > not have rate stated. Don't take it on good faith from Mouser. I > got a small power supply module with rate not stated. Thinking the > total rate cannot be too far off, and likely that the module can be > put into an enveleope too if the packer tried, so I put a note to ask > for" most economical shipping method" . But when I got their > invoice, the shipping fee was 4.3 times, US$86.00, which threw the > whole equation off. And there was no way to stop them at all. At > least when I bought from ebayers which have extremely high shipping, > I am aware of their tricks and the total before I checked out. > > Cheers, Ling SM > > > > Ling SM My experience with them has been just the opposite (but I am in the USA). Several times they have upgraded shipping from UPS Ground to UPS Second Day Air at no extra cost. I have no idea what the criteria is, since they email me the shipping information after I have submitted the order, indicating the change in shipping. I don't know why they treat their overseas customers so shabbily. Steve

Mouser upgrades to 3rd day shipping charging you ground rates for orders totaling over $100. They upgrade to second day for orders over $200. My experience with Mouse, placing an average of 3 orders every two weeks has been nothing but positive. As for over seas shipping ... its a nightmare 40% of my business is overseas ... the regulations have significantly changed for the last two springs and even the postmasters don't always know what s going on. My wife is a PMR (Post Master Replacement) and I have seen the chatter on the PM's private lists months after the changes even the PMs aren't sure how to charge stuff. If you are shipping something outside of the US or Canada and want to insure it, then it must get a full customs form (the white one, not the abbreviated green form) and ship it Priority, $18 minimum for up to the first pound (can go as high as $29 depending on the destination country) plus insurance ... oh yeah, about that insurance, here's a whole lot of countries whose reputation for postal theft is so bad that no insurance is available at any price. We American's may have a bad reputation as lawless would-be cowboys, but in the USA almost no one with any sense at all messes with the US mail ... the US Postal Inspection Service boys make Rambo look like a wimp! No second chances, no slack, the mail is sacred, period! In four years I have lost two domestic packages. In the last 16 months I have lost 8 packages to Europe, three to the Far East (count was 4, but I had a package to New South Wales, Australia just find its way back to me after 4 months!) Mouser isn't trying to trap anyone. I have found them forthcoming and honest. Its just that dealing with shipping beyond the pale of the USA is a rip-roaring PITA! If mine weren't a part time business, I would have to charge $40 bucks for any overseas shipment to appropriately compensate for the labor involved ... but I am retired and cheap to feed, so I don't. On Jul 10, 2008, at 11:22 AM, Steve Moulding wrote: {Quote hidden}> My experience with them has been just the opposite (but I am in the > USA). > Several times they have upgraded shipping from UPS Ground to UPS > Second Day > Air at no extra cost. I have no idea what the criteria is, since > they email > me the shipping information after I have submitted the order, > indicating the > change in shipping. I don't know why they treat their overseas > customers so > shabbily. -- cheers ... 73 de brian riley, n1bq , underhill center, vermont <http://web.mac.com/brianbr/> Tech Blog <http://www.wulfden.org/TheShoppe.shtml> Home of the K107 Serial LCD Controller Kit FT817 Power Conditioner Kit Tab Robot Laser Tag Kit MSP430 Chips and Connectors Propeller Robot Controller SX48 "Tech Board" Kit PICAXE chips and accessories Freeduino systems

> > > My experience with Mouse, placing an average of 3 orders every two > > weeks has been nothing but positive. > > My few experiences have been fine too, but it did REALLY annoy me > that they don't tell you how much shipping is going to cost until > it is too late to do anything about it. I mean, if rinky-dink > tiny little sellers can do it, a significant merchant like mouser > should have no troubles at all. If you are non-USA buyers, and trusted Mouser, you would be more than annoy because the shipping fee would be more than 4 times of what was put up. Actually I was a bit slow to notice until now, the past few orders skipped my notice as I was too busy getting on with work. Part of the reason for the high overseas fee is a Mouser catalog shall be included with the order each and every time without asking. The catalog shall likely be bigger and heavier than all the parts combined. I have been trying to convey the problems to their local representative last month, but either they do not have a clue or they do not care about the problems. Cheers, Ling SM Ling SM