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'[TECH] Dell/Symantec "System Restore partition."'
2009\03\13@012409 by William Chops Westfield

face picon face
Sigh.  Computer go blooie :-(

It's a dell with one of those nice "restore" partitions on it that  
will restore it to the original state...

So does anyone happen to know whether "original state" means "reformat  
the disk into the original single partition", or just "restore the  
contents of the primary windows partition as it exists now" ?  (My  
disk has a considerably more complex partition setup than it did  
originally.)

Thanks
Bill W

2009\03\13@013622 by solarwind

picon face
That partition is useless. How did your computer "go blooie"? If it's
a hard drive hardware failure, just throw it out. If it's a winbloze
failure, use a Linux rescue CD to save your data. Please be more
specific on how you believe the computer went "blooie".

2009\03\13@013742 by cdb

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face


:: So does anyone happen to know whether "original state" means
:: "reformat
:: the disk into the original single partition"

Bill,

The bad news is back to how it was when it first leapt into your eager
hands! One partition - whatever service pack and drivers there were at
time of manufacturer.

Assuming your hard drive is still spinning and it's being recognised
by the computer, I would suggest finding someone who has some imaging
software and make a complete disk image to an external drive - from
there you'd be able to restore the other partitions back. Of course if
you have programs that require registry entries then you are posibly
stuffed so to speak.

What exactly is wrong - have you tried running chckdsk /r which will
hunt down unhappy sectors, recover if possible and then mark as bad?

The two imaging systems I use are Acronis True Image and O&O Disk
Image. Acronsi do have a trial that you can download and a Linux
rescue CD that you can burn. If your Dell is a Media Centre type, then
there is some special mumbo jumbo that has to be performed as Dell use
a non standard MBR and boot sector.

I beta test TI so can help you if you ran into any problems.

Colin
--
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2009\03\13@014806 by solarwind

picon face
I have a better idea. Put in a Linux live CD and if you have another
computer on the network, it is trivial to rescue your files and data
via FTP.

2009\03\13@015206 by William \Chops\ Westfield
face picon face

On Mar 12, 2009, at 10:37 PM, cdb wrote:

> What exactly is wrong - have you tried running chckdsk /r which will
> hunt down unhappy sectors, recover if possible and then mark as bad?

BSoD on boot: c000021a "windows logon process system process terminated
unexpectedly."

It's been relatively flakey for a while, and I'm after the quickest fix.
Maybe I'll try copying over a different winlogon.exe from another  
computer.

BillW

2009\03\13@015940 by solarwind

picon face
On Fri, Mar 13, 2009 at 12:52 AM, William Chops Westfield
<.....westfwKILLspamspam@spam@mac.com> wrote:
> It's been relatively flakey for a while, and I'm after the quickest fix.
> Maybe I'll try copying over a different winlogon.exe from another
> computer.

NO! Don't do that! You'll just screw it up even more! Sigh...

This bloody moderation is pissing me off. Which idiot put me on it
I'll never know...

2009\03\13@020540 by cdb

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face
On Thu, 12 Mar 2009 22:52:04 -0700, Chops\ wrote:
:: c000021a

Are you able to boot into SAFE mode?

According to Microsoft this error can be caused by a failed service
pack install or a 3rd party program is causing problems.

Amusing to see that MS ask you to boot into the system to run Dr
Watson.

http://support.microsoft.com/kb/156669/en-us

This one may be of more use to you.

http://support.microsoft.com/default.aspx/kb/922410/en-us

Colin
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2009\03\13@020744 by cdb

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I'd still suggest making an image before tinkering with files.

Colin
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2009\03\13@022340 by William \Chops\ Westfield

face picon face

On Mar 12, 2009, at 11:05 PM, cdb wrote:

> :: c000021a
>
> Are you able to boot into SAFE mode?

No.

> According to Microsoft this error can be caused by a failed service
> pack install or a 3rd party program is causing problems.
> Amusing to see that MS ask you to boot into the system to run Dr
> Watson.
> http://support.microsoft.com/kb/156669/en-us

Yes, amusing.  That seems to date to W2003/WNT timeframe, though.

> This one may be of more use to you.
> http://support.microsoft.com/default.aspx/kb/922410/en-us

And that one dates to 2006ish and says "or wait for the next
service pack that will contain the fix"; my system is/was pretty
up-to-date.  A lot of the references I'm finding via the web seem
to be of similar age...

I'm suspecting Malware, actually.

I'm ready to start over with a fresh install, but I would like to
only wipe out the existing windows partition rather than the whole
disk (that's why I partitioned the disk in the first place!)  Sigh.
Thus the lack of details in the original message.  I was only looking
for the answer to that one question.

BillW

2009\03\13@023309 by cdb

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face
Do you have access to a XP install CD with the same type of install
OEM file as the DEll - Pro, Home etc?

If so you would be able to perfrom a system repair and all you'll lose
are your service packs and updates.

Colin
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2009\03\13@030152 by William \Chops\ Westfield

face picon face

On Mar 12, 2009, at 11:32 PM, cdb wrote:

> Do you have access to a XP install CD with the same type of install
> OEM file as the DEll - Pro, Home etc?
>
> If so you would be able to perfrom a system repair

Yeah; I've got some sort of XP Install disk; I can try the "repair"  
option.
Not sure how it will work, given that the install disk is so much  
older than
the system on the PC.

So I'm looking at the linux system rescue CD, and while it has  
"partimage"
for saving and restoring full partitions to image files, it doesn't  
seem to
have any capability of browsing the resulting partition to restore  
individual
files/etc.  Clonezilla (recently mentioned) seems similar...  is there  
anything
better?

BillW

2009\03\13@031733 by cdb

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:: Yeah; I've got some sort of XP Install disk; I can try the "repair"
:: option.

OK - if using this make sure it is the same type of install so if you
have XPpro that this CD is an XPpro version. If it is older than the
build you already have it will refuse to repair.

To perform a repair, insert the CD  and reboot PC and select boot from
CD.

You will be presented with two choices INSTALL and REPAIR.

choose INSTALL otherwise you'll get the recovery console not what you
want at all.

After chunking around the installer should report that it has found a
current installation.

It will offer to INSTALL or REPAIR.

choose REPAIR this time. All your Windows system files will now be
deleted and re-installed - registry will be repaired.

Once this has finished reboot and then you'll need your product key
handy - make sure this is the Dell one otherwise it may demand to be
activated.

I still suggest making an image incase all goes pear shaped.

I still suggest popping over to the Acronis website and downlood the
trial version of TI 2009 - make a rescue CD, then make sure you can
boot form this. One of Acronis' achillies heels is that they use an
older version of Linux kernel so it doesn't always cope with new
hardware in a pretty way.

Assuming you can boot with the CD and it can see all your drives
including the external or spare internal - the rest is self
explanatory. Bear in mind your partitions will be numbered differently
in Linux, so hopefully you have given all your partitions meaningful
labels.

Colin
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2009\03\13@061932 by Jake Anderson

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William Chops Westfield wrote:
{Quote hidden}

what your looking to do is to "mount" the partition, that will let you
browse the files on it.
worst case try opening a terminal then
mkdir 1
mount /dev/sda1 1
mkdir 2
mount /dev/sda2 2
(etc)
that will mount the partitions and you should then be able to browse them.

As for the recovery partition, odds are it will restore the system to
what came from the factory.

Don't bother with repairing the system, its like repairing a car that's
been flooded with salt water, sure it might start and run, but all kinds
of crazy stuff is bound to happen the minute it leaves the auction house.
Do it if you need to get data off or something like that, then do a
clean install.



2009\03\13@075146 by olin piclist

face picon face
solarwind wrote:
> This bloody moderation is pissing me off. Which idiot put me on it
> I'll never know...

Providing additional justification for being on moderation won't likely help
you get off it any time soon.


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2009\03\13@082218 by olin piclist

face picon face
William Chops Westfield wrote:
> Sigh.  Computer go blooie :-(
>
> It's a dell with one of those ...

Isn't there a list or forum someplace where people actuall come to talk
about this stuff?

Am I the only one getting really fed up with *ix and other sysadmin stuff
here?  Yes, it's probably legal under the TECH tag, but I thought the spirit
of that was general science and technology discussions, not a sys admin help
desk.


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2009\03\13@091816 by Herbert Graf

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On Thu, 2009-03-12 at 22:24 -0700, William Chops Westfield wrote:
> Sigh.  Computer go blooie :-(
>
> It's a dell with one of those nice "restore" partitions on it that  
> will restore it to the original state...
>
> So does anyone happen to know whether "original state" means "reformat  
> the disk into the original single partition", or just "restore the  
> contents of the primary windows partition as it exists now" ?  (My  
> disk has a considerably more complex partition setup than it did  
> originally.)

It will basically restore your machine to how it came out of the box. If
that means one big windows partition, that's what it'll do.

These days though I've noticed that some manufacturers actually either
don't use the whole disk by default (my MSI Wind came with two
partitions, one for windows, the other a data partition), or give you an
option (latest Dell let me choose what size windows partition I wanted
when I ordered).

TTYL

2009\03\13@093557 by Artem Zezyulinskiy

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Excuse-me, Olin, but what is your age?

Olin Lathrop a écrit :
{Quote hidden}

--
Artem ZEZYULINSKIY

2009\03\13@120521 by William \Chops\ Westfield

face picon face

> I've got some sort of XP Install disk

Just to follow up...

1) The Dell system restore (from hidden disk partition) didn't work.
   ctrl-F11 appeared to do nothing and booted (tried to boot) the main
   non-working WXP partition.
2) "Repair" didn't work.  It did it's stuff, but the resulting system
   still got the same BSoD on reboot.
3) I was able to save all the partitions from the relevant drive using
   "system rescue CD" and "partimage" and a USB drive.  The latest  
rescue
   image has come a long way since the first time I used one...
4) My "some sort of XP Install" appears to be a "real" windows install
   disk rather than a "system restore disk", so it worked fine and  
didn't
   overwrite anything other than the C: partition I aimed it at.
5) It didn't install the machine-specific drivers, though, and I  
couldn't
   find the relevant driver disk.  But Dell has this nice feature on  
their
   web site where "your account" keeps track of all the systems  
you've bought,
   and has driver page that specifically tells you which drivers are  
relevant
   to the system AS YOU BOUGHT IT (and perhaps if you've told it of  
upgrades,
   it keeps track of that too.)  So I was able to download everything  
I needed.
6) It had to download a bunch of stuff to upgrade to SP3, of course.  
The new
   "bare" partition was saved (via partimage) so maybe next time  
this'll be
   easier (I actually have ghost backups of the old partition, but I  
don't
   particularly trust them.  Even if the computer hadn't gone belly-
up, it
   was pretty overdue for a clean install.)
7) Now, I need to figure out which of the apps carefully installed on  
the
   separate "bin" partition are actually dependent on crap windows  
scattered
   over C:, and which will still work.  Sigh.

BillW

2009\03\13@122758 by Alan B. Pearce

face picon face
>5) It didn't install the machine-specific drivers, though,
>and I couldn't find the relevant driver disk.  But Dell has
>this nice feature on their web site where "your account"
>keeps track of all the systems you've bought, and has driver
>page that specifically tells you which drivers are relevant
>to the system AS YOU BOUGHT IT (and perhaps if you've told it
>of upgrades, it keeps track of that too.)  So I was able to
>download everything I needed.

Yes, that is one bit I like about the Dell support pages - use the build key
from the bottom of the machine and 'it knows' what you need. I haven't
specifically been through the loop of needing to deal with upgrades from
them, but have been pretty impressed with the build key tracking.

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