Post by thread:[PIC] There is always a catch....

As a significant producer of PIC programmers one of our biggest problems is getting physical samples of the new PIC chips for Tony Nixon to test and add. So in September I went to the microchip site and ordered a chip sample. Microchip responded immediately. I was impressed: the sample seemed to have been sent by FedEx to me september 27 <quote> Sample Order Information: E-mail: spam_OUTpeterhkTakeThisOuTkitsrus.com Order: 816865 Order Date: 09/22/2004 Name and Address: diy electronics (hk) ltd M/F 97 Fuk Wa Street Shamshuipo Hongkong HK 11111 Hong Kong HK Items Ordered: Item: DSPIC30F2010-30I/MMG Quantity: 1 Ship Date: 09/27/2004 Shipped From: Microchip Thailand Sample Whse (FBS) Carrier: Federal Express INT'Priority (FXI) Tracking Number: 651699040562 </quote> The sample never arrived. Today I followed it up. I found that the sample had in fact been sent to the Microchip head office in Hongkong where it arrived sept 28! It has sat there one month with no action to send the last 2 miles to me. Now I have tried to deal with the Hongkong office before. They just want 'big' (read mainland Chinese) companies. They treat other people as small and simply not worth dealing with. The shipping advice implied that the sample had gone direct to me. Maybe it is standard practice in the USA but Microchip did not tell me that I had to collect the sample from the local sales office, quite apart from the arrogance of the local office in dealing with 'small' customers. I always enjoy using my Cantonese swear words (the Cantonese like the French are among the most rude people on earth so the only way to live with them is to adopt the same attitudes.) I may finally get my sample..... peter regards, DIY Electronics (HK) Ltd PO Box 88458, Sham Shui Po, Hong Kong M/F, 97 Fuk Wa Street, Sham Shui Po, HK Factory: voice 852-2304 2250 Fax: 852-2729 1400 Home: voice 852-2720 0255, Mobile: 852-6273 2049 Web: http://www.kitsrus.com Email: .....peterhkKILLspam@spam@kitsrus.com Chinese/Thai language emails to peter5998KILLspamnetvigator.com --------------------------------------------------------------- ____________________________________________

At 09:20 AM 10/29/2004 +0800, you wrote: >As a significant producer of PIC programmers one of our biggest problems >is getting physical samples of the new PIC chips for Tony Nixon to test >and add. > >So in September I went to the microchip site and ordered a chip sample. >Microchip responded immediately. I was impressed: the sample seemed to >have been sent by FedEx to me september 27 <snip> >The shipping advice implied that the sample had gone direct to me. Maybe >it is standard practice in the USA but Microchip did not tell me that I >had to collect the sample from the local sales office, quite apart from >the arrogance of the local office in dealing with 'small' customers. In Canada the samples go right to the door. The only problem I've had is that no human apparently looks at the order until it's ready to go. If there's a problem then (perhaps weeks later) you get an e-mail notifying you that it's been cancelled and you have to go back to the web site and start again. Frustrating. >I always enjoy using my Cantonese swear words (the Cantonese like the >French are among the most rude people on earth so the only way to live >with them is to adopt the same attitudes.) I may finally get my sample..... What would you recommend using on folks that cut in front at taxi queues? I only know a few Mandarin ones. Best regards, Spehro Pefhany --"it's the network..." "The Journey is the reward" .....speffKILLspam.....interlog.com Info for manufacturers: http://www.trexon.com Embedded software/hardware/analog Info for designers: http://www.speff.com ____________________________________________

> Item: DSPIC30F2010-30I/MMG > I may finally get my sample..... If your swearing and cursing does not work: I have the F2010 in stock, DIP-28 version. No problem to send you one :) The routing of samples seems to be a mistery. I never had problems getting mine. When I sample 3 TQFP chips they come in a full-sized TQFP 'grate' carrier, with moisture indicator, sealed, etc. And of course when I sample 5 different TQFP chips they come in 5 separate shipments. Wouter van Ooijen -- ------------------------------------------- Van Ooijen Technische Informatica: http://www.voti.nl consultancy, development, PICmicro products docent Hogeschool van Utrecht: http://www.voti.nl/hvu ____________________________________________

Dominic Stratten wrote : > I've never had a problem with Microchip samples in the UK - > very robotic... He he, what do you expect from an automated system :-) > in their methods of ordering and delivery but they have always > turned up without any problems. The same. Shippments to Sweden seems to come from the UK office. A year ago they was shipping from the Philippines (I think) using courier (1-2 days). It take a little longer using regular mail from the UK. No problem, I get them for free anyway... Jan-Erik. ____________________________________________

Peter Crowcroft wrote: > The shipping advice implied that the sample had gone direct to me. > Maybe it is standard practice in the USA but Microchip did not tell me > that I had to collect the sample from the local sales office, I always receive samples directly. They usually ship FedX from Thailand and arrive here one or two days later. I've always found Microchip to be very good about samples, but I do have a different interface being an official PIC consultant. ***************************************************************** Embed Inc, embedded system specialists in Littleton Massachusetts (978) 742-9014, http://www.embedinc.com ____________________________________________

All I can say.....Maxim is great on samples of a few parts, but unless you are using MILLIONS...yes....thats millions.....availbility is the issue. Even Arrow, who is a disty, has issues with getting parts from them. I stay away...and its too bad because they do have tons of cool parts. Omer YALHI <EraseMEoyalhispam_OUTTakeThisOuTteksan.com.tr> wrote:>The best I've found so far have been Maxim/Dallas - excellent service and... I am planning to place an order for a Maxim part directly from their site, which states 12 weeks for the part. Are they as reliable in their real ordering system as their sampling system? Regards, Omer ____________________________________________

>All I can say.....Maxim is great on samples of a few parts, but unless you are using MILLIONS...yes....thats millions.....availbility is the issue. Even Arrow, who is a disty, has issues with getting parts from them. I stay away...and its too bad because they do have tons of cool parts. Well, I am planning ot place an order for 2000 units for MAX3741. Nobody has them on stock. So I have to decide whether to order from Maxim, Digikey or UK distributor. I am assuming my best bet would be direct ordering; however, because the distributors order parts from them all the time, they may get higher priority and may provide the parts to me faster. Unless, Maxim ships the products to me as stated on their internet site. Regards, Omer ____________________________________________

Omer YALHI wrote : > Well, I am planning ot place an order for 2000 units for > MAX3741. > Nobody has them on stock. So I have to > decide whether to order from Maxim, Digikey or UK distributor. > I am assuming my best bet would be direct ordering; > however, because the distributors order parts from them all > the time, they may get higher priority and may provide the > parts to me faster. Unless, Maxim ships the products to > me as stated on their internet site. If I'd been unsure, I'd asked Maxim directly. Regards, Jan-Erik. ____________________________________________

I'm not an official PIC consultant, although I do seem to end up with PICs in a lot of my work. I'm just a small consulting service, specializing primarily in process control & monitoring for various small industries. Yet, Microchip has been VERY prompt on samples (less than 2 weeks from request to receipt) and has never turned me down. They also ship directly to me. However, I live in the U.S.A. and that may make a difference as far as delivery is concerned. Personally, I couldn't ask for more from Microchip. Just my two cents worth! Dennis Olin Lathrop wrote: {Quote hidden}>Peter Crowcroft wrote: > > >>The shipping advice implied that the sample had gone direct to me. >>Maybe it is standard practice in the USA but Microchip did not tell me >>that I had to collect the sample from the local sales office, >> >> > >I always receive samples directly. They usually ship FedX from Thailand and >arrive here one or two days later. I've always found Microchip to be very >good about samples, but I do have a different interface being an official >PIC consultant. > > >***************************************************************** >Embed Inc, embedded system specialists in Littleton Massachusetts >(978) 742-9014, http://www.embedinc.com >_____________________________________________