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PICList Thread
'[PIC] There is always a catch....'
2004\10\28@212100 by Peter Crowcroft

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face
As a significant producer of PIC programmers one of our biggest problems is
getting physical samples of the new PIC chips for Tony Nixon to test and add.

So in September I went to the microchip site and ordered a chip sample.
Microchip responded immediately. I was impressed: the sample seemed to have
been sent by FedEx to me september 27

<quote>

Sample Order Information:

E-mail:
spam_OUTpeterhkTakeThisOuTspamkitsrus.com
Order:  816865
Order Date:  09/22/2004

Name and Address:
diy electronics (hk) ltd
M/F 97 Fuk Wa Street
Shamshuipo
Hongkong
HK 11111
Hong Kong
HK

Items Ordered:


Item:  DSPIC30F2010-30I/MMG
Quantity:  1
Ship Date:  09/27/2004
Shipped From:  Microchip Thailand Sample Whse (FBS)
Carrier:  Federal Express INT'Priority (FXI)
Tracking Number:  651699040562
</quote>

The sample never arrived.

Today I followed it up. I found that the sample had in fact been sent to
the Microchip head office in Hongkong where it arrived sept 28! It has sat
there one month with no action to send the last 2 miles to me. Now I have
tried to deal with the Hongkong office before. They just want 'big' (read
mainland Chinese) companies. They treat other people as small and simply
not worth dealing with.

The shipping advice implied that the sample had gone direct to me. Maybe it
is standard practice in the USA but Microchip did not tell me that I had to
collect the sample from the local sales office, quite apart from the
arrogance of the local office in dealing with 'small' customers.

I always enjoy using my Cantonese swear words (the Cantonese like the
French are among the most rude people on earth so the only way to live with
them is to adopt the same attitudes.) I may finally get my sample.....

peter



regards,
                DIY Electronics (HK) Ltd
      PO Box 88458, Sham Shui Po, Hong Kong
     M/F, 97 Fuk Wa Street, Sham Shui Po, HK
Factory: voice 852-2304 2250    Fax: 852-2729 1400
Home: voice 852-2720 0255,      Mobile: 852-6273 2049
Web:  http://www.kitsrus.com    Email: .....peterhkKILLspamspam@spam@kitsrus.com

   Chinese/Thai language emails to  peter5998spamKILLspamnetvigator.com
---------------------------------------------------------------

____________________________________________

2004\10\28@215100 by Spehro Pefhany

picon face
At 09:20 AM 10/29/2004 +0800, you wrote:
>As a significant producer of PIC programmers one of our biggest problems
>is getting physical samples of the new PIC chips for Tony Nixon to test
>and add.
>
>So in September I went to the microchip site and ordered a chip sample.
>Microchip responded immediately. I was impressed: the sample seemed to
>have been sent by FedEx to me september 27
<snip>

>The shipping advice implied that the sample had gone direct to me. Maybe
>it is standard practice in the USA but Microchip did not tell me that I
>had to collect the sample from the local sales office, quite apart from
>the arrogance of the local office in dealing with 'small' customers.

In Canada the samples go right to the door. The only problem I've had
is that no human apparently looks at the order until it's ready to go.
If there's a problem then (perhaps weeks later) you get an e-mail notifying
you that it's been cancelled and you have to go back to the web site and
start again. Frustrating.

>I always enjoy using my Cantonese swear words (the Cantonese like the
>French are among the most rude people on earth so the only way to live
>with them is to adopt the same attitudes.) I may finally get my sample.....

What would you recommend using on folks that cut in front at taxi queues?
I only know a few Mandarin ones.

Best regards,

Spehro Pefhany --"it's the network..."            "The Journey is the reward"
.....speffKILLspamspam.....interlog.com             Info for manufacturers: http://www.trexon.com
Embedded software/hardware/analog  Info for designers:  http://www.speff.com




____________________________________________

2004\10\29@032139 by Wouter van Ooijen

face picon face
> Item:  DSPIC30F2010-30I/MMG
> I may finally get my sample.....

If your swearing and cursing does not work: I have the F2010 in stock,
DIP-28 version. No problem to send you one :)

The routing of samples seems to be a mistery. I never had problems
getting mine. When I sample 3 TQFP chips they come in a full-sized TQFP
'grate' carrier, with moisture indicator, sealed, etc. And of course
when I sample 5 different TQFP chips they come in 5 separate shipments.

Wouter van Ooijen

-- -------------------------------------------
Van Ooijen Technische Informatica: http://www.voti.nl
consultancy, development, PICmicro products
docent Hogeschool van Utrecht: http://www.voti.nl/hvu


____________________________________________

2004\10\29@053253 by Dominic Stratten

picon face
I've never had a problem with Microchip samples in the UK - very robotic in
their methods of ordering and delivery but they have always turned up
without any problems.

The best I've found so far have been Maxim/Dallas - excellent service and
I've been receiving free datasheets that make good reading on boring Friday
afternoons :)

{Original Message removed}

2004\10\29@055634 by Jan-Erik Soderholm

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Dominic Stratten wrote :

> I've never had a problem with Microchip samples in the UK -
> very robotic...

He he, what do you expect from an automated system :-)

> in their methods of ordering and delivery but they have always
> turned up without any problems.

The same. Shippments to Sweden seems to come from the UK
office. A year ago they was shipping from the Philippines (I think)
using courier (1-2 days). It take a little longer using regular
mail from the UK. No problem, I get them for free anyway...

Jan-Erik.
____________________________________________

2004\10\29@084619 by olin_piclist

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Peter Crowcroft wrote:
> The shipping advice implied that the sample had gone direct to me.
> Maybe it is standard practice in the USA but Microchip did not tell me
> that I had to collect the sample from the local sales office,

I always receive samples directly.  They usually ship FedX from Thailand and
arrive here one or two days later.  I've always found Microchip to be very
good about samples, but I do have a different interface being an official
PIC consultant.


*****************************************************************
Embed Inc, embedded system specialists in Littleton Massachusetts
(978) 742-9014, http://www.embedinc.com
____________________________________________

2004\10\29@093531 by Omer YALHI

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>The best I've found so far have been Maxim/Dallas - excellent service
and...

I am planning to place an order for a Maxim part directly from their site,
which states 12 weeks for the part.  Are they as reliable in their real
ordering system as their sampling system?

Regards, Omer

____________________________________________

2004\10\29@095301 by Rob Young

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> >The best I've found so far have been Maxim/Dallas - excellent service
> and...
>
> I am planning to place an order for a Maxim part directly from their site,
> which states 12 weeks for the part.  Are they as reliable in their real
> ordering system as their sampling system?
>
> Regards, Omer
>

Yes.
____________________________________________

2004\10\29@103250 by alan smith

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All I can say.....Maxim is great on samples of a few parts, but unless you are using MILLIONS...yes....thats millions.....availbility is the issue.  Even Arrow, who is a disty, has issues with getting parts from them.  I stay away...and its too bad because they do have tons of cool parts.

Omer YALHI <EraseMEoyalhispam_OUTspamTakeThisOuTteksan.com.tr> wrote:>The best I've found so far have been Maxim/Dallas - excellent service
and...

I am planning to place an order for a Maxim part directly from their site,
which states 12 weeks for the part. Are they as reliable in their real
ordering system as their sampling system?

Regards, Omer

____________________________________________

2004\10\29@120638 by Omer YALHI

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face
>All I can say.....Maxim is great on samples of a few parts, but unless you
are using MILLIONS...yes....thats millions.....availbility is the issue.
Even Arrow, who is a disty, has issues with getting parts from them.  I stay
away...and its too bad because they do have tons of cool parts.

Well, I am planning ot place an order for 2000 units for MAX3741.  Nobody
has them on stock.  So I have to decide whether to order from Maxim, Digikey
or UK distributor.  I am assuming my best bet would be direct ordering;
however, because the distributors order parts from them all the time, they
may get higher priority and may provide the parts to me faster.  Unless,
Maxim ships the products to me as stated on their internet site.

Regards, Omer

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2004\10\29@143915 by Jan-Erik Soderholm

face picon face
Omer YALHI wrote :

> Well, I am planning ot place an order for 2000 units for
> MAX3741.
> Nobody has them on stock.  So I have to
> decide whether to order from Maxim, Digikey or UK distributor.
> I am assuming my best bet would be direct ordering;
> however, because the distributors order parts from them all
> the time, they may get higher priority and may provide the
> parts to me faster.  Unless, Maxim ships the products to
> me as stated on their internet site.

If I'd been unsure, I'd asked Maxim directly.

Regards,
Jan-Erik.
____________________________________________

2004\10\29@163739 by DJMurray

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I'm not an official PIC consultant, although I do seem to end up with
PICs in a lot of my work.  I'm just a small consulting service,
specializing primarily in process control & monitoring for various small
industries.

Yet, Microchip has been VERY prompt on samples (less than 2 weeks from
request to receipt) and has never turned me down.   They also ship
directly to me.  However, I live in the U.S.A. and that may make a
difference as far as delivery is concerned.

Personally, I couldn't ask for more from Microchip.  

Just my two cents worth!
Dennis

Olin Lathrop wrote:

{Quote hidden}

>_____________________________________________

2004\10\29@180114 by Omer YALHI

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Jan-Erik said:
>If I'd been unsure, I'd asked Maxim directly.

That I will also do.  I just wanted to see what the general opinion is.  But
the best approach is to ask them directly as stated.

Thanks, Omer

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