Post by thread:[OT] Unabashed plub

This is an anabashed plug for Solutions Cubed ... I'm in NO way affiliated with them ... and I'm NOT a volume purchaser. I have one of their MemKey keypad encoder boards. It failed. I called them and was told to send it to them ... no return authorization number needed ... just an explanatory note. It went in the US Mail at 3:30 PM on Saturday (30 Oct 99). Today (2 Nov 99) at 2:20 PM UPS delivered a new replacement board! Less than 72 hours turnaround, and it included a weekend! http://www.solutions-cubed.com/ If all vendors worked in this fashion, our lives would be much easier! - Nick -

It's interesting that having a vendor quickly resolve a problem with a product often leaves a better impression than if the product had not had any problems in the first place. Perhaps manufacturers of unusually reliable products should endeavor to occasionally ship a defective one just so they can have an opportunity to build a good reputation for service after the sale. > If all vendors worked in this fashion, our lives would be much easier! > > - Nick - > --- Peace, William Kitchen spam_OUTbillTakeThisOuTiglobal.net The future is ours to create.