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'[OT] Unabashed plub'
This is an anabashed plug for Solutions Cubed ... I'm in NO way
affiliated with them ... and I'm NOT a volume purchaser.
I have one of their MemKey keypad encoder boards. It failed. I
called them and was told to send it to them ... no return authorization
number needed ... just an explanatory note. It went in the US Mail
at 3:30 PM on Saturday (30 Oct 99). Today (2 Nov 99) at 2:20 PM
UPS delivered a new replacement board! Less than 72 hours turnaround,
and it included a weekend!
If all vendors worked in this fashion, our lives would be much easier!
- Nick -
It's interesting that having a vendor quickly resolve a problem with a product
often leaves a better impression than if the product had not had any
problems in the first place. Perhaps manufacturers of unusually reliable
products should endeavor to occasionally ship a defective one just so they
can have an opportunity to build a good reputation for service after the sale.
> If all vendors worked in this fashion, our lives would be much easier!
> - Nick -
The future is ours to create.
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