Post by thread:[OT] AVG rant

Paid almost a $1000 for two years of AVG support for our company after many recommendations. For anyone else who is thinking about it, let me share my experience, copied from the email I just sent: I have SO had it with this program. I will never recommend AVG again. Your support is abysmal, the program is buggy and I'm tried of being screwed over. I will be copying this to my web site and emailing it to anyone who asks about anti-virus. If you don't resolve this issue, I will request a refund and peruse it to court if necessary. I'm serious, I'VE HAD IT! Every weekend when I'm away from the office, AVG on my laptop starts reporting "AVG License Error - License number could not be fully verified" and I am left without support. Away from the office, I don't have access to the license number which is kept in our files and on the server, so I can't even contact support. Why don't you allow me access to the license number that couldn't be verified? How am I supposed to contact support with out it? The first time this happened, I did not use my laptop for the rest of the weekend, then I reinstalled AVG when I got back to the office. The problem appeared to be solved, but the next weekend, after being away from the office for a day, it happened again. Obviously, the issue has nothing to do with a "corrupted installation" as the error screen advises and more to do with AVG being out of the corporate network. Searching your support FAQ for this error message comes up with NOTHING! How can that be, when the error message in the program says "This error is usually caused by a corrupted installation?" The people who wrote the program obviously felt it was an FAQ issue, so why isn't it in your FAQ? On top of this issue, your support people still have not responded to the other technical problems I've reported from the office regarding pop-up notifications of cookies being blocked when we have configured the program NOT to pop up notifications at all! And then there is the issue of trying to figure out how to configure AVG Firewall to allow our programs to work... WHAT DID WE SPEND ALMOST A THOUSAND DOLLARS FOR? Tell me how to fix this license issue or refund our purchase. --- James Newton spam_OUTjamesnewtonTakeThisOuTmassmind.org 1(949)743-1447 phone http://www.massmind.org/member/JMN-EFP-786

On Sun, 22 Mar 2009 22:23:02 -0700, James Newton wrote: :: :: I have SO had it with this program. I will never recommend AVG :: again. Your :: support is abysmal, the program is buggy and I'm tried of being :: screwed :: over. I will be copying this to my web site and emailing it to :: anyone who :: asks about anti-virus. If you don't resolve this issue, I will :: request a :: refund and peruse it to court if necessary. I'm serious, I'VE HAD :: IT! Umm, just check out the support problems with Eset - mind you, why not copy your licence details which came in an email onto your laptop? I used to find AVG would lose track of our server and so remote acces and rule updating never worked properly. However the Server was a dodgy bit of tat so I wasn't confident we didn't have a server problem. I believe mint r ginger tea is good for calming. -- cdb, .....colinKILLspam@spam@btech-online.co.uk on 23/03/2009 Web presence: http://www.btech-online.co.uk Hosted by: http://www.1and1.co.uk/?k_id=7988359 We cannot become what we need to be by remaining what we are. (Max de Pree)

Dare I say it? HI JAMES! (GRIN) Nate -----Original Message----- From: piclist-bouncesKILLspammit.edu [.....piclist-bouncesKILLspam.....mit.edu] On Behalf Of James Newton Sent: Sunday, March 22, 2009 11:23 PM To: 'Microcontroller discussion list - Public.' Subject: [OT] AVG rant Paid almost a $1000 for two years of AVG support for our company after many recommendations. For anyone else who is thinking about it, let me share my experience, copied from the email I just sent: I have SO had it with this program. I will never recommend AVG again. Your support is abysmal, the program is buggy and I'm tried of being screwed over. I will be copying this to my web site and emailing it to anyone who asks about anti-virus. If you don't resolve this issue, I will request a refund and peruse it to court if necessary. I'm serious, I'VE HAD IT! Every weekend when I'm away from the office, AVG on my laptop starts reporting "AVG License Error - License number could not be fully verified" and I am left without support. Away from the office, I don't have access to the license number which is kept in our files and on the server, so I can't even contact support. Why don't you allow me access to the license number that couldn't be verified? How am I supposed to contact support with out it? The first time this happened, I did not use my laptop for the rest of the weekend, then I reinstalled AVG when I got back to the office. The problem appeared to be solved, but the next weekend, after being away from the office for a day, it happened again. Obviously, the issue has nothing to do with a "corrupted installation" as the error screen advises and more to do with AVG being out of the corporate network. Searching your support FAQ for this error message comes up with NOTHING! How can that be, when the error message in the program says "This error is usually caused by a corrupted installation?" The people who wrote the program obviously felt it was an FAQ issue, so why isn't it in your FAQ? On top of this issue, your support people still have not responded to the other technical problems I've reported from the office regarding pop-up notifications of cookies being blocked when we have configured the program NOT to pop up notifications at all! And then there is the issue of trying to figure out how to configure AVG Firewall to allow our programs to work... WHAT DID WE SPEND ALMOST A THOUSAND DOLLARS FOR? Tell me how to fix this license issue or refund our purchase. --- James Newton EraseMEjamesnewtonspam_OUTTakeThisOuTmassmind.org 1(949)743-1447 phone http://www.massmind.org/member/JMN-EFP-786