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'[OT]:Another Moan'
2002\10\29@234050 by cdb

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Yuh know I just ordered two little things from Farnell (here in Oz)
they've arrived, and one of the things is incomplete - should be a
matched emitter/detector IR pair  - I've now got two detectors no
emitter doh!

After some hassles they are going to send me a returns note to
courier these back to Sydney from Queensland, and then if they agree
with me and can find out from Stock Validation Services (probably an
old boy once a week a job) that they stuffed up, they will then
re-order and re-courier them back upto me.

Great - the cost to me was $8.67+$11.10 courier fee - by the time
they've couriered back and forth  and investigated they might just as
well have sent me two emitters and be done with it.

Glad to know they are of ISO9001 standard.

colin
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cdb, spam_OUTcdbTakeThisOuTspambarnard.name on 31/03/2002

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2002\10\29@235540 by Dale Botkin

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> Glad to know they are of ISO9001 standard.

That just means they document their screwups, doesn't it?

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2002\10\29@235543 by Jonathan Johnson

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ISO 9001 doesn't seem to mean much these days....I used to work for a
company that had it.....I left coz most of the management could hardly
string a project together if you handed it to them unwrapped...last I heard
they were $6 Mil Aus in the hole and still with the certification

Jonathan's 2c worth

{Original Message removed}

2002\10\30@003805 by cdb

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:)That just means they document their screwups, doesn't it?


<Chuckle> I like that one!

colin


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cdb, .....bodgy1KILLspamspam@spam@optusnet.com.au on 30/10/2002

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2002\10\30@003832 by Russell McMahon

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Farnell are usually more responsive than that.
Ask to speak to the manager or at least some higher level entity and
politely inform him of the problem. Might work.

Also, if they look in their parts box they MAY confirm that the problem
exists with other identical parts and save themselves some future trouble.


       RM


Yuh know I just ordered two little things from Farnell (here in Oz)
they've arrived, and one of the things is incomplete - should be a
matched emitter/detector IR pair  - I've now got two detectors no
emitter doh!

After some hassles they are going to send me a returns note to
courier these back to Sydney from Queensland, and then if they agree
with me and can find out from Stock Validation Services (probably an
old boy once a week a job) that they stuffed up, they will then
re-order and re-courier them back upto me.

Great - the cost to me was $8.67+$11.10 courier fee - by the time
they've couriered back and forth  and investigated they might just as
well have sent me two emitters and be done with it.

Glad to know they are of ISO9001 standard.

colin
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cdb, cdbspamKILLspambarnard.name on 31/03/2002

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2002\10\30@011852 by Jonathan Johnson

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you know.........you could be right LOL

-----Original Message-----
From: pic microcontroller discussion list
[.....PICLISTKILLspamspam.....MITVMA.MIT.EDU]On Behalf Of Dale Botkin
Sent: Wednesday, 30 October 2002 2:54 PM
To: EraseMEPICLISTspam_OUTspamTakeThisOuTMITVMA.MIT.EDU
Subject: Re: [OT]:Another Moan


> Glad to know they are of ISO9001 standard.

That just means they document their screwups, doesn't it?

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2002\10\30@030632 by William Chops Westfield

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   Great - the cost to me was $8.67+$11.10 courier fee - by the time
   they've couriered back and forth  and investigated they might just as
   well have sent me two emitters and be done with it.

Yep, I've a certain fondness for vendors that recognize that sort of
efficiency (or inefficiency.)  Last time digikey sent me some (10) 2-lead
ceramic resonators instead of the 3-lead versions (part of a larger order),
they just sent the replacements without even WANTING the wrong ones back.

BillW

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2002\10\30@030834 by William Chops Westfield

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   ISO 9001 doesn't seem to mean much these days.

IMO, it never meant much.


   I used to work for a company that had it.....I left coz most of the
   management could hardly string a project together if you handed it to
   them unwrapped...last I heard they were $6 Mil Aus in the hole and
   still with the certification

And it certainly never meant that, nor was intended to mean that.  At best,
it's supposed to ensure that you have processes in place to provide
consistant quality.  That doesn't say anything about cluefullness, or
intelligence, or innovation.

I think applying ISO9000 to development (as opposed to pure manufacturing
or similar) is up there with communism in the "inherently evil" catagory.
You have to deny that success is in any way due to the minds of the
individuals doing the development...  "Just follow the process" - right...

BillW

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