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'[OT]: Virus , IE or hardware?'
2001\05\13@185346 by David Huisman

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I am experiencing a problem where a machine with Windows 98, IE6 and outlook
is "freezing" at various times.

When this occurs, not even the mouse responds, or CTRL-ALT delete. It
requires a cold boot.

Also I am getting a lot of the blue screen errors.I can usually recover from
the blue screen errors.

Can anyone advise whether there is a virus that has symptoms as this or
whether it could be IE/outlook or maybe a hardware fault.

Also, any tips for isolating the problem to determine the source.

Thanks in advance for your help

Regards

David Huisman

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2001\05\13@202729 by Andy N1YEW

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IE6
----- Original Message -----
From: "David Huisman" <spam_OUTdavid.huismanTakeThisOuTspamADVMININGTECH.COM.AU>
To: <.....PICLISTKILLspamspam@spam@MITVMA.MIT.EDU>
Sent: Sunday, May 13, 2001 6:39 PM
Subject: [OT]: Virus , IE or hardware?


> I am experiencing a problem where a machine with Windows 98, IE6 and
outlook
> is "freezing" at various times.
>
> When this occurs, not even the mouse responds, or CTRL-ALT delete. It
> requires a cold boot.
>
> Also I am getting a lot of the blue screen errors.I can usually recover
from
{Quote hidden}

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2001\05\13@205918 by David Huisman

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Andy,

Thanks for the prompt response

The problem occurred also before recent install of IE 6 when I was running
IE5.5

Does this have the same problem ?

Regards

David Huisman

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2001\05\13@210745 by Dale Botkin

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I had a similar problem -- but the environment was NT4 (various service
packs from 4 to 6) and IE5.  Turned out to be the Java VM.  Unfortunately,
there was no way to force the Java VM code to be reloaded or reinstalled;
the only possible solution apparently was a toast-and-reload, which did
fix it.

Symptom was that any web page using Java or even Javascript would cause a
lockup.  You can imagine how frustrating that was.  I eventually had to
resort to Netscape before finally giving in and rebuilding the system.

Dale

On Mon, 14 May 2001, David Huisman wrote:

{Quote hidden}

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2001\05\13@213509 by rich+piclist

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In my experience, sporadic PC weirdness is almost always due to flaky ram.

The bios ram test is really intended to determine memory size, not to test
in a meaningful way. I like memtest86 from
reality.sgi.com/cbrady_denver/memtest86, it boots from floppy and will
BEAT YOUR RAM until it squeals. Expect it to take a few hours.

On Mon, 14 May 2001, David Huisman wrote:

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2001\05\13@215815 by michael brown

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----- Original Message -----
From: "David Huisman" <david.huismanspamspam_OUTADVMININGTECH.COM.AU>
To: <@spam@PICLISTKILLspamspamMITVMA.MIT.EDU>
Sent: Sunday, May 13, 2001 5:39 PM
Subject: [OT]: Virus , IE or hardware?


> I am experiencing a problem where a machine with Windows 98, IE6 and
outlook
> is "freezing" at various times.
>
> When this occurs, not even the mouse responds, or CTRL-ALT delete. It
> requires a cold boot.

Sounds like bad memory or software causing a stack overflow.


>
> Also I am getting a lot of the blue screen errors.I can usually recover
from
> the blue screen errors.

1. This definitely sounds like bad memory is a possibility.
2. Check your CPU fan and make sure it is running also, although you would
probably have made the association between time powered on vs stability.
3. Also there are a couple of virus' that do things like this.
4. One other possibility, does this only occur when you are connected to the
internet?  Some well known vulnerabilities in windows allow hackers on the
internet to do this on a large scale.

You can check for virus' by going to http://www.trend.com and clicking on 'Free
Tools' (use IE when you do this), click on the red ball (HouseCall for
PC's). On the next screen click on 'scan without registering' ;-)  On the
next screen pick your country.  Now, wait a long time for it to download
some active-junk. (It wont be too long if you have fast internet access)
Tell windows that you trust Trend.  Then it will download the signatures,
which takes a while again.  Once that is done, then check the boxes for your
drive letters and click on scan.  Works pretty good and you don't have to
actually install anything.  Now try to convince me that active-x is
safe.<grin>  The first time that you do this, it is painfully slow -- but
free.  Subsequent scans will only download changes to the signatures which
will be much quicker.

Also, you should go to http://windowsupdate.microsoft.com and download all
of the "critical updates".  This will close alot of the well known security
holes in your system.  Good luck.

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2001\05\13@221806 by john_blanchard

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You might start with running msinfo32.exe  (it should come with your OS, if
system tools were installed when the OS was installed)

You can see if you have an Icon for the tool go from the start button down
this path:
Start->programs->accessories->system tools->system information

When that tool comes up then select the tools button for system
configuration utility
then select the startup tab to see the list of what the system is running at
startup.

If you don't have an Icon you can see if you have the .exe at this location
C:\Program Files\Common Files\Microsoft Shared\MSINFO>msinfo32.exe

You can just run msinfo32.exe directly.

If you don't have the file then it was not installed when the OS was
installed.  I think they were optional system tools.
You should be able to install them from the CD.

You could also just press <control> <alt> <del> to bring up the task list
and see what you have running
here is a list of what I had running before I started my network.

explorer   --- windows shell, provides the desktop
systray    --- provides the system tray of buttons

-------
reminder  -- popup reminder installed by some game
hpcron     -- utility for the HP scanner
newsalrt    --   utility to download news alerts
dssagent   --   for my sound card control
apiptaaa    --   for my ATI video card
mdm          --  for my debugger
ahqtb         --  for my RW CD ROM

You can select end task to kill some of the programs (to see what is causing
your problem).
You probably don't want to kill explorer and systray as these are part of
the OS and are not causing your problem.
If you kill explorer the shell will disappear but it should start back up
automatically.  If you kill systray, the system tray
with the icons of the running programs will disappear.  You can try to kill
files from the task list one at a time to see what
they do and which one caused your problems.

When I first got my machine 7 months ago I cleaned it up so that only the
core OS files were running.
after several months of running programs I now have these files running.
Time to clean up again.


hope this helps.

-jb

{Original Message removed}

2001\05\13@223731 by michael brown

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----- Original Message -----
From: "john_blanchard" <KILLspamjohn_blanchardKILLspamspamMSN.COM>
To: <RemoveMEPICLISTTakeThisOuTspamMITVMA.MIT.EDU>
Sent: Sunday, May 13, 2001 9:07 PM
Subject: Re: [OT]: Virus , IE or hardware?


> You might start with running msinfo32.exe  (it should come with your OS,
if
> system tools were installed when the OS was installed)
>
> You can see if you have an Icon for the tool go from the start button down
> this path:
> Start->programs->accessories->system tools->system information
>
> When that tool comes up then select the tools button for system
> configuration utility

FWIW - You can bypass all this and just click Start/Run type in msconfig and
click ok and you'll be right here.  MSCONFIG is usually installed even if
MSINFO is not.

> then select the startup tab to see the list of what the system is running
at
> startup.

You can uncheck boxes for things and they won't be spawned when the system
starts.  Don't uncheck "SystemTray" or "LoadPowerProfile".  You can always
come back to here and re-check the boxes.  Windows will want to restart if
you make changes here. (Big surprise there, huh?)

>
> If you don't have an Icon you can see if you have the .exe at this
location
{Quote hidden}

Warning - Not everything shows up here.  Some things run invisibly.

{Quote hidden}

causing
> your problem).

It may be easier to turn off everything using MSCONFIG and see if that
helps.  Then gradually turn the items back on to try to determine which, if
any, is causing the problem.

> You probably don't want to kill explorer and systray as these are part of
> the OS and are not causing your problem.
> If you kill explorer the shell will disappear but it should start back up
> automatically.  If you kill systray, the system tray
> with the icons of the running programs will disappear.  You can try to
kill
{Quote hidden}

running
{Quote hidden}

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2001\05\14@201145 by Peter L. Peres

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>isolate

Try to write down the error messages in the bluescreen (if any). See if
there is a pattern. The pattern implies application or VxD name and memory
range accessed (this does not correspond directly to a memory addres due
to VM but may give clues). Many systems with marginal hardware can be
restored to better stability by setting the ram speed setting in the bios
lower (i.e. slow down the machine a little - like 10 to 20%). I do not
imply that you have marginal hardware. There is also the 'reinstall'
panacea.

good luck,

Peter

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