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'[OT]:: Help! - Acrobat Reader stalled in limbo'
2007\07\19@081234 by Russell McMahon

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Q:    Has anybody had this problem installing Adobe Acrobat Reader
version 8 and can anyone suggest a (sensible) fix.

I had Adobe Acrobat Reader 7 (AR7) installed on a Win XP home PC.
Attempts to upgrade it to AR8 failed, left a working V7 but then the
system repeatedly tried to complete the upgrade and complained that an
install (aka uninstall) file was not available because the network
path it was on was invalid or barred. The path specified was valid and
on  alocal drive. The file requested was missing. Attempts to locate
the file on the web failed. Gargoyle shows that a number of users
report an identical problem. A user suggested fix of installing an
older version failed as the old version reported a newer version
present and exited the installation.

A registry backup and then excision from the registry of every
reference to "Acrobat reader" that I could find in the registry in
field names and in some but not all data fields allowed AR version 5
to be installed from an install file that I had on disk.

AR5 works OK BUT attempting to then install AR8 leads to the same
error message occurring.

I'm now in the state of having AR5 working OK and not being able to
upgrade it.

___


Adobe's official fix is here

       http://kb.adobe.com/selfservice/viewContent.do?externalId=320310

but none of the suggestions are workable.
The apparent best is solution 2- remove all previous versions - but
the uninstaller needs the missing file to uninstall the application*
so fails with the identical error message

* This is because the people who wrote the system are ***STUPID***.
They are not the only stupid people in this respect. ANY internet
enabled system that requires the user to have it's own original
install file present to deinstall the program adequately enough to be
able to vanish from the system is a product of brain dead design and
lazy and dangerous programmers. Granted, that to fully remove all
traces of itself, a program may need install information. BUT it
should be possible for a program to unhook itself from the system to
the stage that it does not impede installs of later versions of the
same product. Also, a newer version should be able to call on adequate
"expert help" invisibly to disentangle traces of the providers earlier
versions if they get in the way of a clean install. ie if Adobe expect
ME to have a known file available in order to deinstall their product
then they should be able (and are able) to provide access to a copy of
this file via the web quite invisibly to me. Their refusal to do this
shows that they know astoundingly little about the real world. For
people with such an amazing grasp of other parts of the real world
this deficiency suggests an autistic / Idiot Savant Corporate nature


ERROR REPORT

... Network error. Occurred while attempting to read from the file
c:\windows\installer\Adobe Reader 7.0.msiError: 1316A Network error.
Occured while attempting to read from the file
c:\windows\installer\Adobe Reader 7.0.msi

MAY be Error: 1316A
May not.


       Russell



2007\07\19@103950 by Gerhard Fiedler

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Russell McMahon wrote:

> Q:    Has anybody had this problem installing Adobe Acrobat Reader
> version 8 and can anyone suggest a (sensible) fix.

FWIW, I installed AR8 (on WinXP) and it worked normally.

It did not, however, fix the mess that the Foxit reader (no
installer/uninstaller) left behind WRT some file associations of PDF files.
That's the problem with programs that don't have an installer but modify
system settings to their liking when you run them... They say "you don't
need to uninstall it, just delete it and you're done" -- but that's only
one half of the story :)

{Quote hidden}

Did you try to replace "c:\windows\installer\Adobe Reader 7.0.msi" with a
fresh copy of "Adobe Reader 7.0.msi"? Maybe the file got corrupted.

Gerhard

2007\07\19@104321 by Cris Wilson

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I had one last week that did the same thing, this is what
eventually worked for me.
Downloaded AR7 again, attempted to reinstall it, it failed but
it did expand all of the AR7 files into the right directory. Then
I installed AR8 and it worked fine.
This was, of course, after I had cleaned the registry, turned off
antivirus, checked the folder permissions, chkdsk the hard drive,
tried a couple of other solutions from the web, etc. So I don't know
if that really was the fix or if the combination of everything else
that I had tried.
I'll probably see the problem again in a few day and I'll narrow it
down a little bit more.




{Quote hidden}

> -

2007\07\19@122842 by Peter Bindels

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Why would they fix it? People still use the application and not their
competitors' products.

2007\07\19@125813 by Russell McMahon

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> Why would they fix it? People still use the application and not
> their
> competitors' products.

Failing to trim messages is a major problem with many on this list.

BUT removing all of a prior message is sometimes a greater problem.
In this case I get the general gist of what you say BUT without going
back and matching your reply to all prior posts I cannot tell what you
are replying to and at best it would be a guess if I did attempt it.

A few words of prior art would be useful :-).

If you are saying what I think you may be saying I may disagree with
you, but as I have no certain idea of what it is you are really saying
I have no certain idea of what I think. So things are quite normal
here :-).


       Russell

2007\07\19@143349 by Peter Bindels

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On 19/07/07, Russell McMahon <spam_OUTapptechTakeThisOuTspamparadise.net.nz> wrote:
> Failing to trim messages is a major problem with many on this list.

My email client (yep, sorry) automatically folds anything I've read
before in, so all I see is a short message, even when there are quotes
for all the messages before.

> BUT removing all of a prior message is sometimes a greater problem.
> In this case I get the general gist of what you say BUT without going
> back and matching your reply to all prior posts I cannot tell what you
> are replying to and at best it would be a guess if I did attempt it.

I figured since it was only two prior posts (afaict) it wouldn't be a problem.

> A few words of prior art would be useful :-).

Apologies. I'm getting too much used to Gmail's tendency to view
messages as a thread, assuming people can just "look up" similar to
IRC. Allow me to retry the message:

> If you are saying what I think you may be saying I may disagree with
> you, but as I have no certain idea of what it is you are really saying
> I have no certain idea of what I think. So things are quite normal
> here :-).

Did you get a chance to see Shrek 3? You're as confusing as Pinocchio
(using quintuple negatives so as to not lie but also not make anything
clear).

On 19/07/07, Russell McMahon <.....apptechKILLspamspam@spam@paradise.net.nz> wrote:
{Quote hidden}

Why would they fix it? People still use the application and not their
competitors' products. Same thing holds for professional products -
they need to hold long enough for the customer to make their choice in
the positive sense (they have to say "yes"), but not long enough so
you can't make a second (and so on) sale. Software doesn't rot per se,
so most companies add a form of "rot" to software so that people will
keep buying software.

Regards,
Peter

2007\07\19@145905 by Goflo

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OK, Russell - No more schucking & jiving. Have you
or have'nt you seen Schreck 3?

Jack

2007\07\19@152857 by James Newtons Massmind

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> Q:    Has anybody had this problem installing Adobe Acrobat Reader
> version 8 and can anyone suggest a (sensible) fix.

Sorry I can't help more as I have no experience with that issue, but I will
say this: Adobe Acrobat Reader 8 SUCKS. It's a memory and time hog, buggy,
invasive, pile of steaming crap. (no really James, tell us how you actually
feel about it). The only thing worse is the actual Adobe Acrobat full
program, which is unusable on my P4 800Mhz system with 2 GB of RAM.

I've tried using GhostScript and that isn't bad, but the best Acrobat Reader
was version 6 and I would love to find a copy of it somewhere.

---
James.


2007\07\19@154734 by Xiaofan Chen

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On 7/19/07, James Newtons Massmind <jamesnewtonspamKILLspammassmind.org> wrote:
> > Q:    Has anybody had this problem installing Adobe Acrobat Reader
> > version 8 and can anyone suggest a (sensible) fix.
>
> Sorry I can't help more as I have no experience with that issue, but I will
> say this: Adobe Acrobat Reader 8 SUCKS. It's a memory and time hog, buggy,
> invasive, pile of steaming crap. (no really James, tell us how you actually
> feel about it). The only thing worse is the actual Adobe Acrobat full
> program, which is unusable on my P4 800Mhz system with 2 GB of RAM.
>
> I've tried using GhostScript and that isn't bad, but the best Acrobat Reader
> was version 6 and I would love to find a copy of it somewhere.
>

http://www.adobe.com/products/acrobat/readstep2_allversions.html

You can choose V8.1, V7.09 and V6.01.

To Russel: are you using V8.0 or V8.1? Since V8.1 comes out, they
might have solved some problem of V8.0.

2007\07\19@155419 by Peter Bindels

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On 19/07/07, James Newtons Massmind <.....jamesnewtonKILLspamspam.....massmind.org> wrote:
> I've tried using GhostScript and that isn't bad, but the best Acrobat Reader
> was version 6 and I would love to find a copy of it somewhere.

Version 6.0 or 6.01?

http://www.oldversion.com/program.php?n=acrobat

Unfortunately, I don't think they cache non-Windows versions...

2007\07\19@201213 by Bob Axtell

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James Newtons Massmind wrote:
>> Q:    Has anybody had this problem installing Adobe Acrobat Reader
>> version 8 and can anyone suggest a (sensible) fix.
>>    
>
> Sorry I can't help more as I have no experience with that issue, but I will
> say this: Adobe Acrobat Reader 8 SUCKS. It's a memory and time hog, buggy,
> invasive, pile of steaming crap. (no really James, tell us how you actually
> feel about it). The only thing worse is the actual Adobe Acrobat full
> program, which is unusable on my P4 800Mhz system with 2 GB of RAM.
>
>  

This problem occurs almost every time Acrobat releases a new reader.

I gave up at Reader v5 and began using FOXIT. I've never been
disappointed. And it is FAST.
It works perfectly on Win2K and WinXP systems of my client, and on my
systems at home.

--Bob Axtell

2007\07\19@212953 by Jake Anderson

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Bob Axtell wrote:
{Quote hidden}

I second foxit reader.
Only thing I noticed was occasionally a pdf would not render properly.
~1 in 50 or so, usually things like a background colour would be wrong
or something like that. Still version 8 from adobe seems to actually
start in less than 30 minutes so I leave that installed as a backup.

2007\07\19@213525 by Russell McMahon

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> To Russel: are you using V8.0 or V8.1? Since V8.1 comes out, they
> might have solved some problem of V8.0.

No :-).

Nothing will install which is newer than the current 7.xxx as it can't
remove 7.xxx, or older, as it says there is a newer product already
installed.



       Russell.

2007\07\20@010453 by Russell McMahon

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> http://www.adobe.com/products/acrobat/readstep2_allversions.html
>
> You can choose V8.1, V7.09 and V6.01.

Yes.
Bt alas my stalled version is 7.01 and the install/uninstall file for
7.09 will not suffice to remove 7.01 :-(



               Russell

2007\07\21@080232 by Charles Rogers

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>
> I've tried using GhostScript and that isn't bad, but the best Acrobat
> Reader
> was version 6 and I would love to find a copy of it somewhere.
>
> ---
> James.


I have version 6 and will send it to you on list or off list, just tell me
which would be best.

CR

2007\07\21@200236 by Howard Winter

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James,

On Thu, 19 Jul 2007 12:28:46 -0700, James Newtons Massmind wrote:

> but I will
> say this: Adobe Acrobat Reader 8 SUCKS. It's a memory and time hog, buggy,
> invasive, pile of steaming crap. (no really James, tell us how you actually
> feel about it).

LOL!  And what's more, it triggers "Spring Clean", an installation-tracking program I have, every time it runs - I don't know what it's up to, but Spring
Clean thinks it's trying to install something.  Every time!

And, the cheek of it, one of the main icons at the top of the screen it "Send to FedEx Kinko's".  A firm which only operates in the USA, I believe - so
having something printed there and sent across the pond would be a tad ridiculous...

Cheers,


Howard Winter
St.Albans, England


2007\07\21@205158 by Goflo

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> >  Adobe Acrobat Reader 8 SUCKS. It's a memory and time hog, buggy,
> > invasive, pile of steaming crap.

> LOL!  And what's more, it triggers "Spring Clean", an installation-tracking program I have, every time it runs - I don't know what it's up to, but Spring
> Clean thinks it's trying to install something.  Every time!

Google surfaces "Spring Cleaning", which sounds like the cat's meow,
but sadly appears Mac-specific - Correct, or no?

I've been kissed by Reader 8 too - My thought is a class-action suit.
An app that locks up your computer, continually attempts to call home
for no visible reason, and refuses to allow itself to be uninstalled and
status quo ante restored sounds like malware to me...

Jack

2007\07\22@094817 by Gerhard Fiedler

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goflo@cox.net wrote:

> [...] and refuses to allow itself to be uninstalled and status quo ante
> restored sounds like malware to me...

Anybody ever had success in "uninstalling" Foxit Reader? (It doesn't even
pretend to uninstall... :)

Gerhard

2007\07\23@030436 by Peter Bindels

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On 22/07/07, EraseMEgoflospam_OUTspamTakeThisOuTcox.net <goflospamspam_OUTcox.net> wrote:
> An app that locks up your computer, continually attempts to call home
> for no visible reason, and refuses to allow itself to be uninstalled and
> status quo ante restored sounds like malware to me...

I think you wouldn't have much of a computer left if you removed all
the applications to which that applies. You'd remove Windows, most
antivirus applications, Acrobat, Winamp etc.

Regards,
Peter

2007\07\23@070619 by Russell McMahon

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> OK, Russell - No more schucking & jiving. Have you
> or have'nt you seen Schreck 3?

Well, I could obfuscate and beat around the bush and lead you on a
merry chase up hill and down all the dales or say that the answer to
your proposition, which you phrase as a question, because that in fact
is more properly what it is, if considered from an unusual point of
view, may be seen to  be the opposite of reality in which case,
although I must admit its hard to conceive of any reasonable situation
in which such a case would be the case in point, the answer would not,
as you might otherwise have expected,  be the opposite of what I , had
I answered truthfully, which you may reasonably, I assure you, expect
me to do, have responded with if such a case were not the one which in
reality is. But, doing all that would be against the spirit of the
request for simplicity and a straight forward response and so, while I
see no compelling reason to accede to your request or enter into the
spirit of cooperation which you seem to earnestly desire, it does seem
the most reasonable thing to do in the circumstances and so that is
what I have decided to do. No.




       Russell

2007\07\23@133615 by Howard Winter

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Peter,

On Mon, 23 Jul 2007 09:04:34 +0200, Peter Bindels wrote:

> On 22/07/07, @spam@gofloKILLspamspamcox.net <KILLspamgofloKILLspamspamcox.net> wrote:
> > An app that locks up your computer, continually attempts to call home
> > for no visible reason, and refuses to allow itself to be uninstalled and
> > status quo ante restored sounds like malware to me...
>
> I think you wouldn't have much of a computer left if you removed all
> the applications to which that applies. You'd remove Windows, most
> antivirus applications, Acrobat, Winamp etc.

Yup - it works for me!  :-)))  This machine isn't running Windows or any of the other things you mention (except anti-virus, in case someone sends
me one in an email, which does happen occasionally).

In the days when users only ever saw the programs that "we" had written for them, never even knew there was an operating system, let along have
to interact with it, they expected their computers to do exactly what they wanted them to, no more, no less.  I think that's right.  I can't identify the
date when that attitude was somehow ditched in favour of "we know best what you want", but it was around the time that people started using
Windows in earnest.

Cheers,


Howard Winter
St.Albans, England


2007\07\23@133804 by Goflo

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Duh..............You're right! ......   Shazam, why did'nt I think of that  :)

---- Peter Bindels <RemoveMEdascandyTakeThisOuTspamgmail.com> wrote:
> On 22/07/07, spamBeGonegoflospamBeGonespamcox.net <TakeThisOuTgofloEraseMEspamspam_OUTcox.net> wrote:
> > An app that locks up your computer, continually attempts to call home
> > for no visible reason, and refuses to allow itself to be uninstalled and
> > status quo ante restored sounds like malware to me...
>
> I think you wouldn't have much of a computer left if you removed all
> the applications to which that applies. You'd remove Windows, most
> antivirus applications, Acrobat, Winamp etc.
>
> Regards,
> Peter
> --

2007\07\26@135445 by Dario Greggio

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James Newtons Massmind wrote:

> I've tried using GhostScript and that isn't bad, but the best Acrobat Reader
> was version 6 and I would love to find a copy of it somewhere.

I have it, in case you need (sorry for being late :)

--
Ciao, Dario

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