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'[OT:] Norton Anti-Virus revival'
2004\07\29@052414 by Russell McMahon

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PICLIST:

I have heard of several people who have purchased Norton Anti-Virus 1 year
eligibility extensions via the web and then had their PC crash part way
through the paid for year. The revived system has no way of re-enabling the
entitlement and Norton seem to provide no path to access them to ask how to
deal with this problem. This kills not only the eligibility extension that
has been paid for but also the right to buy another eligibility extensions
at the end of the year concerned. As eligibility extensions are far cheaper
than new (retail) versions of the program, there can be significant monetary
penalty involved.

Has anyone else had this problem?

Is there are known solution?

If yes & no to above, maybe there's a case for a class action suite for
those so inclined :-)



       Russell McMahon

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2004\07\29@062207 by Howard Winter

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Russell,

On Thu, 29 Jul 2004 21:24:09 +1200, Russell McMahon
wrote:

> Has anyone else had this problem?

No, but my brother bought an extension over the Internet
only to find it didn't work.  Eventually they said he'd
bought a US extension, and his software was the UK
version.  Their attitude was that he'd bought the wrong
thing and it was his fault, so basically he now had to
buy the UK extension and he'd lost his money on the US
one.

On my advice he ditched it all together, and went with
Norman Virus Control ( http://www.norman.com ) instead,
and has never looked back.  And from personal experience
their customer service is excellent!

Cheers,


Howard Winter
St.Albans, England

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2004\07\29@065809 by Bob Axtell

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Russel,
 I had the same problem several years ago. I dropped them and got FPROT
(Finland I think) and I've never been happier. These guys upgrade DAILY
and in 2.5 years of use, I've never failed to get into the update site.

Never had a virus crash, either.

--Bob

Russell McMahon wrote:
{Quote hidden}

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2004\07\29@093837 by Randy Glenn

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I'm not a Norton user, but my father is - and he re-enters a number
from the confirmation webpage or something when he reinstalls, and the
entitlement carries over.

I'm not sure if he's using an older version of Norton and they don't
allow this anymore or not. I do remember that much older versions of
Norton (version 5.something) only required a reinstall to reactivate
LiveUpdate - and Win98 (with my hardware) being what it was, Windows
needed a reinstall (+reformat) before the year was up :)

On Thu, 29 Jul 2004 21:24:09 +1200, Russell McMahon
<EraseMEapptechspam_OUTspamTakeThisOuTparadise.net.nz> wrote:
{Quote hidden}

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Chair, McMaster IEEE Student Branch

randy.glenn-at-gmail.com - glennrb-at-mcmaster.ca
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http://www.randyglenn.ca

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2004\07\29@110002 by Matt Pobursky

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On Thu, 29 Jul 2004 21:24:09 +1200, Russell McMahon wrote:
> PICLIST:
>
> I have heard of several people who have purchased Norton Anti-Virus 1
> year eligibility extensions via the web and then had their PC crash
> part way through the paid for year. The revived system has no way of
> re- enabling the entitlement and Norton seem to provide no path to
> access them to ask how to deal with this problem. This kills not only
> the eligibility extension that has been paid for but also the right
> to buy another eligibility extensions at the end of the year
> concerned. As eligibility extensions are far cheaper than new
> (retail) versions of the program, there can be significant monetary
> penalty involved.
>
> Has anyone else had this problem?
>
> Is there are known solution?

Yes -- quit using Norton (Symantec) software. I have done so precisely
because of crap like this. That, and the fact that most of their
software embeds itself so deeply in Windows that *it* can't even
completely uninstall itself.

The only way software companies will get the message to stop abusing
customer's rights is to hurt them on the bottom line.

Matt Pobursky
Maximum Performance Systems

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2004\07\29@114740 by Harold Hallikainen

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I used NAV and System Works for several years. Then one day NAV just
stopped working. The "knowledge base" said to uninstall it and re-install
it. That didn't fix it. The KB then said to go around deleting a ton of
files and registry entries, then re-install it. That got it working (and,
in fact, got me the original 1 year subscription that came with the CD).
That lasted about a week. It then stopped working again. Our windows
expert spent a few days working on it and gave up. So, this machine no
longer runs NAV. Instead, another machine runs virus scans on our backups.

Meanwhile, NAV continues to work fine at home. At home I'm running Norton
Ghost to do a backup image of the hard drive at the beginning of each
month. This backup is to an external USB drive. I swap between a couple
USB drives at the beginning of each month. Then, "Backup Time" runs a
weekly backup of all files to the same drive. So far, this "insurance" has
kept me from having a drive destroying crash. The idea is that should I
suffer such a crash, the drive image gets be back to where I was at the
beginning of the month, and the file backup gets me back to the beginning
of the week. Even NAV should come back (though it did not at work).

Harold

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2004\07\29@155620 by William Chops Westfield

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On Jul 29, 2004, at 2:24 AM, Russell McMahon wrote:
>
> I have heard of several people who have purchased Norton Anti-Virus 1
> year eligibility extensions via the web and then had their PC crash
> part way through the paid for year. The revived system has no way of
> re-enabling the entitlement

The last time I reinstalled Norton (SW2000, I think) on a rebuilt PC,
it reinitialized the "subscription" to updates to one year from the
re-install date.  I was pleasantly surprised; my subscription had
expired well before the actual crash :-)  Perhaps this was a bug that
has been fixed, or perhaps it's supposed to address the situation you
describe.

BillW

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2004\07\29@160242 by David VanHorn

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>
>The last time I reinstalled Norton (SW2000, I think) on a rebuilt PC,
>it reinitialized the "subscription" to updates to one year from the
>re-install date.


Amusing idea: Set the PC date to NEXT year, before installing. :)

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2004\07\29@171546 by Matt Pobursky

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On Thu, 29 Jul 2004 15:02:35 -0500, David VanHorn wrote:
> >
> >The last time I reinstalled Norton (SW2000, I think) on a rebuilt PC,
> >it reinitialized the "subscription" to updates to one year from the
> >re-install date.
>
>
> Amusing idea: Set the PC date to NEXT year, before installing. :)

That would be a bit of a problem for me the first time my system
queried the NIST time server to adjust the clock on the half hour...

;-)

Someone commented recently about anyone having more than 1 computer
never knowing what the time was. My six systems all stay in time sync
within a couple hundred milliseconds thanks to automatic NIST time
updates.

Matt Pobursky
Maximum Performance Systems

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