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'[BUY] Tech support position. Flexible hours, work '
2010\05\07@215048 by Vitaliy

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Yeah, I know what it sounds like. :) But I assure you this position is real.

ScanTool.net is looking to outsource some of the technical support, we are
looking for someone to help answer user posts on the forum:

https://www.scantool.net/forum

We offer:

   * Part time work (10-15 hours per week)
   * Flexible hours
   * Flat rate, paid monthly
   * No dress code
   * Enjoy the latest and greatest scan tools, software, and OBD simulators

For this job, you need to understand our products and OBD in general at an
advanced user level, answer customer's questions, and refer people to the
appropriate departments (sales, engineering) as necessary.

If you can spare a couple of hours/day in exchange for a few hundred dollars
a month, email spam_OUTjobsTakeThisOuTspamscantool.net (subject "Forum support position") with
your resume, the extent of your experience with OBD and ScanTool.net
products, and your salary requirements.

As part of your job, you can create and refer people to FAQs and technical
articles, and make suggestions for improving customer experience in order to
reduce the support burden.

There is one catch: we may require you to pay a deposit before we send you
the tools and OBD simulators.

Comments/questions are welcome (email .....jobsKILLspamspam@spam@scantool.net if you don't want to
ask on-list).

Vitaliy

2010\05\07@223845 by Ray

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Vitaliy,
I have ScanGauge II for over a year and I like it mostly.
Menus could be easier
Have other OBD tools.

Interesting product line.
Ray



On Fri, 7 May 2010 18:50:11 -0700, Vitaliy wrote:
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2010\05\07@225514 by Dave Lagzdin

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Interesting HR problem,
Characterize your ideal candidate if you don't mind?
CompSci student + backyard mechanic ?
Mechanics apprentice who is a computer geek?


On 7 May 2010 21:50, Vitaliy <EraseMEpiclistspam_OUTspamTakeThisOuTmaksimov.org> wrote:
> Yeah, I know what it sounds like. :) But I assure you this position is real.
>
> ScanTool.net is looking to outsource some of the technical support, we are
> looking for someone to help answer user posts on the forum:

2010\05\07@233528 by cdb

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Interesting job.  

Are you looking for Americas domiciled persons or casting the net
wider?


Colin

Note to self - must persuade Acronis to pay me some roubles.
--






2010\05\07@233803 by Vitaliy

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Ray,

It's funny, "ScanGauge" is not really our product, it is manufactured by
Linear Logic. :)  We hardly get any questions about it on our forum.

Vitaliy


{Original Message removed}

2010\05\07@234845 by Vitaliy

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Dave Lagzdin wrote:
> Interesting HR problem,

Yes, it is. :) There's not enough work even for a decent part-time position,
but it is eating up valuable engineering time.


> Characterize your ideal candidate if you don't mind?
> CompSci student + backyard mechanic ?
> Mechanics apprentice who is a computer geek?

Anyone who can do the job well. We don't provide repair advice, so you just
need to understand the products at an "advanced user" level. Most questions
fall in the following categories:

1. Pre-sale questions: "Is your product compatible with my vehicle? Does
your product do X?"
2. Post-sale questions "Where is my scan tool? Your product is crap, how do
I return it?"
3. Support questions: "Can't connect to the device (vehicle). How do I do
X?"
4. Developer questions: "I want to use your device with my gadget. Help me
debug."

You would be expected to take care of 1 & 3, and refer #2 & 4 to the
appropriate departments.

Ideal candidate would have a technical background, excellend command of
written English, and the ability to dig for information (95% of questions
were asked more than once, the answers are there).

Vitaliy

2010\05\08@001022 by Vitaliy

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cdb wrote:
> Interesting job.
>
> Are you looking for Americas domiciled persons or casting the net
> wider?

Hm, interesting question. Time zone is probably not very important (we're
GMT -7 if anyone cares), and I'm sure we can figure out a way to pay you.

I'm sure that a Brit (for example) could do this job just as well as an
American. As long as he got into the habit of saying "pop the hood" instead
of "open the bonnet", and "click a button" instead of "tick a button", to
avoid conjuring up images of bees, funny hats, and angry interface elements.
Running a search/replace on "-ise", "-our", "-re" may also be in order.


> Colin
>
> Note to self - must persuade Acronis to pay me some roubles.

Let us know how much luck you have with that. :)

Vitaliy

2010\05\08@060705 by Ray

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Vitaliy,
Interesting!
>From your post I went to:
http://www.scantool.net/
then
http://www.scantool.net/scangauge-ii.html

You just resell it?
It has a nice steering column mount so I can leave it on all the time.
But there is no middle between current MPG and instant MPG.
Wish there was.
My other OBD tools I have long ago stopped using
in favor of scangauge-II
Ray



On Fri, 7 May 2010 20:37:04 -0700, Vitaliy wrote:
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2010\05\10@154124 by Vitaliy

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Ray,

Our flagship product is the PC-based scan tool, called OBDLink:
http://www.obdlink.com

We resell a relatively small quantity of non-PC-based scan tools, including
the ScanGauge. Sorry if it is confusing, I thought it was obvious that
ScanGauge is not a product we manufacture, since it has "Linear Logic" all
over it.

By the way, only a couple of people applied for the job. I thought there
would be more interest. :)

Vitaliy


{Original Message removed}

2010\05\10@172530 by Neil Cherry

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On 05/10/2010 03:40 PM, Vitaliy wrote:
> Ray,
>
> Our flagship product is the PC-based scan tool, called OBDLink:
> http://www.obdlink.com
>
> We resell a relatively small quantity of non-PC-based scan tools, including
> the ScanGauge. Sorry if it is confusing, I thought it was obvious that
> ScanGauge is not a product we manufacture, since it has "Linear Logic" all
> over it.
>
> By the way, only a couple of people applied for the job. I thought there
> would be more interest. :)

A great deal of interest but very little extra time. ;-) I'd love to
apply but I have so few hours to sleep as it is.

--
Linux Home Automation         Neil Cherry       KILLspamncherryKILLspamspamlinuxha.com
http://www.linuxha.com/                         Main site
http://linuxha.blogspot.com/                    My HA Blog
Author of:            Linux Smart Homes For Dummies

2010\05\11@022032 by cdb

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:: By the way, only a couple of people applied for the job. I thought
:: there would be more interest

I would have been interested, but couldn't bring myself to agree to
change my spelling.

Colin
--
cdb, RemoveMEcolinTakeThisOuTspambtech-online.co.uk on 11/05/2010

Web presence: http://www.btech-online.co.uk  

Hosted by:  http://www.1and1.co.uk/?k_id=7988359







2010\05\11@130158 by Vitaliy

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cdb wrote:
> :: By the way, only a couple of people applied for the job. I thought
> :: there would be more interest
>
> I would have been interested, but couldn't bring myself to agree to
> change my spelling.

LOL! :)

OK, so would you be interested if we dropped the requirement? Americans have
a fondness for the British accent, it has an air of sophistication about it.
Although I would draw the line at "bonnet". :)

Vitaliy

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