piclist 2006\01\05\113905a >
Thread: stupid mistakes
face picon face BY : Timothy Weber email (remove spam text)

Mark Scoville wrote:

> So I guess the moral is "Don't overlook the easy stuff".

Hear hear!

I was Main Geek at a startup around fifteen years ago.  I was supposed
to be programming but of course helped troubleshoot everything from
Solaris workstations to the fax machine.  During that period I developed:

The First Rules of Troubleshooting

1. Is it plugged in?

2. Is it turned on?

I never found a third rule that applied so often as these.  What was
most interesting was the variety of *ways* they can apply, especially
with a creative enough definition of "plugged in" and "turned on," where
you inspect each piece of the system (hardware or software) that can
connect to others and/or be enabled or disabled.

Mark's story sounds very familiar, though - I guess the third rule might be:

3. Describe the problem to someone unfamiliar with it.

A lot of the time, the third party doesn't even have to say anything -
just the act of describing the situation reveals some high-level error.
Timothy J. Weber
<43BD4BA6.2080208@timothyweber.org> 7bit

In reply to: <PFECLLKNJFDABOJHCEIPKEEAKFAA.mscoville@unicontrolinc.com>
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